cow88 Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

When you register and use the cow88 platform, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect financial information such as your deposit and withdrawal history, preferred payment methods, and transaction records, which are required for processing payments and detecting fraudulent activity. Technical data is gathered automatically when you access our platform, including your IP address, device type, browser version, operating system, and session activity logs. We may also collect information about your gaming behaviour, such as the games you play, your betting patterns, session duration, and any preferences you set within your account. All data collection is carried out in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission.

The personal data we collect is used primarily to create and manage your cow88 account, process deposits and withdrawals, and verify your identity in line with our licensing obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional, as they are necessary for the safe operation of your account. Your gaming activity data helps us personalise your experience on the platform, surface relevant game recommendations, and ensure that responsible gaming tools are applied appropriately to your account. Financial transaction data is retained for audit, fraud prevention, and regulatory reporting purposes, and may be shared with payment processors and financial institutions as required to complete your transactions. We do not sell your personal data to third-party advertisers or marketing companies, and we do not use your information to build advertising profiles for external platforms. Where we send you promotional communications about new games, offers, or platform features, you will always have the option to opt out through your account settings or by contacting our support team.

cow88 does not share your personal information with third parties except in the specific circumstances described in this section. We share data with payment service providers and banking partners solely for the purpose of processing your deposits and withdrawals securely and efficiently. Identity verification and Know Your Customer (KYC) checks may require us to share your identification documents with licensed third-party verification services, which are contractually bound to handle your data with the same level of care we apply. We are required by law to disclose certain information to Philippine regulatory authorities, law enforcement agencies, or courts when presented with a valid legal order or when we have a reasonable belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In the event that cow88's business is acquired, merged, or restructured, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties with whom we share data are required to maintain appropriate security standards and are prohibited from using your information for any purpose beyond the specific service they provide to us.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the cow88 platform is encrypted using Secure Socket Layer (SSL) technology, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such access is logged and audited on a regular basis. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframe required by law. You also play an important role in keeping your account secure — please use a strong, unique password, enable any available two-factor authentication, and contact us immediately if you suspect that your account has been accessed without your authorisation.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations and gaming licence requirements. Technical data such as IP logs and session records may be retained for shorter periods unless they are relevant to an ongoing investigation or legal proceeding. When your data is no longer required for the purposes for which it was collected and no legal retention obligation applies, we will securely delete or anonymise it so that it can no longer be linked to you. You may request information about the specific retention periods applicable to your data by contacting our support team at the email address provided in the footer of this page. Please note that even after account closure, certain data must be retained to comply with our legal obligations, and we are unable to delete this data upon request during the mandatory retention period.

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal data we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request that any inaccurate or incomplete information be corrected without undue delay. In certain circumstances, you have the right to request the deletion of your personal data, though this right is subject to our legal retention obligations as described in the previous section. You also have the right to object to the processing of your data for direct marketing purposes, and to withdraw any consent you have previously given for optional data processing activities. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond within the timeframe required by applicable law.

The cow88 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site so that we can continue to improve the experience. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in and security cookies that help protect your account. Analytical cookies help us understand which pages and features are most popular, how long players spend on different sections of the platform, and where technical issues may be occurring, allowing us to prioritise improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles for use outside of the cow88 platform. For more detailed information about the specific cookies we use and their purposes, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or our regulatory obligations, and the most current version will always be available on this page. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform, giving you the opportunity to review the changes before they take effect. Your continued use of the cow88 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your account options. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. The date at the top of this page indicates when the policy was last updated.